Vinted IT - Buyer false claim it’s empty parcel and damaged which accepted by Vinted got refund

Dear Vinted Support,

I am extremely disappointed and shocked by your decision to refund the buyer for my €175 handbag. The buyer first claimed I sent an empty parcel, and after I provided multiple photos proving proper packaging with bubble wrap and a box, she suddenly changed her story to “item damaged.” This alone shows clear dishonesty.

I have 230 five-star reviews, and my packaging is always praised. This buyer has zero reviews, yet her inconsistent claims were accepted while my solid evidence was ignored. The conclusion that I “packed improperly” is completely baseless.

What is even more unacceptable is your message stating that the buyer may not need to return the item. This would mean I lose both my product and the money — rewarding dishonest behaviour.

I request an immediate re-evaluation of this case and a clear explanation of how such a contradictory claim was prioritized over evidence and a proven seller reputation. I refuse to accept being falsely accused and financially punished for fraud I did not commit.

“It is also highly suspicious that she claimed it was an empty parcel but only reported it after 24 hours — no honest buyer would wait that long in such a situation.”

Regards,
***** *****